About Us

We provide management oversight for the registration process to facilitate the collection of accurate patient demographic and establish quality control techniques to ensure that the  correct billing information is collected to produce and generate clean claims for submission.

Provide excellent customer service including problem solving, timely follow up, assisting in customer follow up via internet, phone and email.


New Dedicated What's Up lines for Member/ Patients to follow up on outstanding accounts

MediMatters have introduced the new What's up communication lines for all the member / patients that needs to follow up with their accounts with all the relevant medical service providers that is being administrated by MediMatters. 

With this member are able to get in touch with the correct department and do all their queries via What's Up. This has become a important communication tool and also the new text messaging. More and more people are starting to depend more on the functionality. 

 Summary

  • Capturing data.
  • Submitting of all claims electronically via EDI.
  • Submitting all international claims via emails.
  • Timely follow up on claims to ensure that  they are processed within 30 days (medical aids /private Funders) and 60 days (international Funders)
  • Timely follow up on short payments from beneficiaries and private portions if benefits are exhausted.
  • Ensure outstanding claims are resolved within 60 days.
  • Follow up with SAMA regarding reimbursements disputes.
  • Full administration support on practice administration of all accounts.
  • Minimise bad debt to 2% and below.
  • Invoice only on monthly received payments and not on accounts billed.

 


PATIENT FOLLOW UP DEPARTMENT

MediMatters have dedicated What's up number's for all Service providers, please click on the link above to get InTouch with the one that you want to follow up in regards with your accounts.